All items are available for in-store pickup during regular store hours. If that's what you'd like to do, FANTASTIC! Select that option at checkout.


We will ship anywhere in the U.S. within 48 hours of your order. (If something is out of stock, or if a federal holiday delays shipping, we will alert you as soon as possible.) 

  • $12 flat rate shipping for orders up to $99
  • FREE shipping for orders $100 or more

Want us to ship something not on the site (but available in the store)? Contact us for arrangements.

Coming to the Burlington, VT area? How exciting! If you prefer, we'll hold your order at the store for you. Just let us know you're picking it up in person.


Exchanges or store credit only for unused merchandise in resalable condition brought back within 14 days. PLEASE NOTE: For health reasons, beds, blankets, backpacks/carriers, and litters boxes are final sale.

If your merchandise is defective in some way, please contact us within a one-week timeframe. We'll work with you (and the manufacturer) to get it all sorted out.